FAQ
Do you have any questions about the company, our products or services? You may find the answer here below.
WHERE CAN I FIND MISTER SHUT SECURITY DOORS?
Mister Shut is present throughout Italy via its Dealers. To find the address of your nearest dealer where you can see Mister Shut security doors on display, we advise you to send an e-mail using the contact form.
WHAT DOES THE DEFENDER DO?
The defender is the body that protects the cylinder, and owing to its shape, prevents its rotation. Mister Shut also uses recessed protections that maximise the aesthetic appeal of the product, guaranteeing clean lines without sacrificing safety.
WHAT IS THE DIFFERENCE BETWEEN MOTORISED AND MECHANICAL LOCKING SECURITY DOORS?
Motorised locking is used on electronic locks. Locking is activated by bringing the door into contact with the frame, which activates the bolts automatically and locks the door. Mechanical locking refers to the traditional way in which the bolts are activated, by turning a key to open the door or to lock it.
DO YOU MAKE CUSTOM-MADE DOORS?
Yes, Mister Shut makes custom-made doors that can be customised according to the client’s needs once feasibility is verifired.
DO YOU MAKE DOORS WITH GLASS?
Yes, it is possible to make doors with glass, in the versions with window panels, transoms or sidelights.
IS IT POSSIBLE TO AVOID THE FORMATION OF CONDENSATION?
This is something that must be addressed during configuration of the security door. It is also essential to guarantee a certain daily air flow through ventilation procedures that reduce the formation of condensation.
IS THERE AN SECURITY DOOR WITH CONCEALED HINGE AND THERMAL FRAME?
Yes, Mister Shut offers a thermal break frame option on the Planar door model. The frame guarantees optimal thermal insulation standards, lowering the thermal transmittance value from 1.4 W/m2k to 1.0 W/m2k.
ON WHICH DOOR MODELS CAN THE THERMAL BREAK FRAME BE INSTALLED?
The thermal break frame can be installed on the Entry and Planar doors.
IS IT POSSIBLE TO OPEN A DOOR VIA A DEDICATED APP?
Yes, it is possible. The Smart model of locks has a motorised lock which allows you to open it via a Bluetooth app.
IS IT POSSIBLE TO OPEN A DOOR USING A BIOMETRIC READER?
Yes, the biometric reader in conjunction with a motorised lock makes it possible to open the door via a fingerprint reader.
WHAT SHOULD I DO IF I LOSE THE KEYS TO THE SECURITY DOOR?
Contact the retailer where the security door was purchased. Depending on the type of cylinder chosen, the retailer will be able to guide you in solving the problem.
IS IT POSSIBLE TO CUSTOMISE THE INTERIOR COVERING?
It is possible to customise your interior panel. Customisation be agreed with the retailer.
HOW LONG WILL IT TAKE FOR MY MISTER SHUT SECURITY DOOR TO BE DELIVERED?
Delivery times depend on the chosen configurations, dimensions and cover styles.
